Last updated: September 29, 2026.
EU / UK consumers — 14-day right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a distance contract within 14 calendar days without giving a reason (subject to applicable exceptions). The withdrawal period expires 14 days after the day you (or a named third party) acquire physical possession of the goods.
To exercise this right, notify us of your decision by an unequivocal statement (email to our contact form or via the return request on the order page). You may use the return request in your account. We may withhold reimbursement until we have received the goods or evidence of return.
You must send back the goods without undue delay and in any event no later than 14 days after communicating withdrawal. You bear the direct cost of returning the goods unless stated otherwise: unless the item is faulty, return shipping is paid by the customer. Goods must be returned in their original condition; you may be liable for diminished value resulting from unnecessary handling.
Our voluntary returns window
In addition to statutory rights, we accept returns of eligible, unworn/unused items within 30 days of delivery, in original packaging with tags. Final-sale, personalised, or hygiene-sealed items may be non-returnable: final-sale and personalised items.
How to start a return
- Sign in and open the order, then submit a return request, or email our contact form with your order number.
- We review the request and provide a return authorisation and instructions.
- Ship items to the return address shown below after receiving a return authorisation.
- Once inspected, approved refunds are issued to the original payment method; this can take several business days plus your bank's processing time.
Refund effects on affiliate commission
If an order is refunded, any related referral commission is reversed or cancelled at the rate saved when the order was placed, so commissions are never paid on refunded amounts.
Faulty or incorrect items
If an item arrives faulty, damaged, or incorrect, contact our contact form with photos and your order number; we will arrange a repair, replacement, or refund in line with applicable consumer law (statutory warranty rights are not limited by this policy).
Statutory rights
Nothing in this policy limits mandatory consumer protection law in your jurisdiction.